Privacy Policy
KIBANA ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website www.kibanalife.com, make a purchase, or interact with our services.
By using our site, you agree to the terms of this Privacy Policy.
📋1. Information We Collect
We collect personal information in the following ways:
1.1 Information You Provide to Us
- Personal details: Name, email address, phone number
- Billing & shipping information: Address, postal code
- Payment details: Credit/debit card information
- Account information: Username, password
- Customer service inquiries: Messages, reviews, or feedback
1.2 Information Collected Automatically
When you access our website, we automatically collect:
- IP address
- Device type and browser
- Pages visited
- Time spent on site
- Cookies and tracking technologies (see Section 8)
1.3 Information from Third Parties
We may receive information from:
- Payment processors (to confirm transactions)
- Marketing partners (for analytics and advertising)
⚙️2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate updates about your order
- Improve our website and customer experience
- Respond to customer inquiries
- Detect and prevent fraud
- Send promotional emails (with your consent)
- Maintain and manage your account
🤝3. Sharing Your Information
✅ We do not sell your personal information.
We may share your data with:
- Service providers: shipping carriers, payment processors, marketing tools
- Business partners: analytics and advertising platforms
- Legal authorities: if required by law or to protect our rights
All third-party partners are required to protect your information.
🔒4. Payment Security
- We use secure, PCI-compliant payment gateways.
- Your payment details are encrypted and never stored on our servers.
⏳5. Data Retention
We retain your information only as long as necessary for:
- Fulfilling your orders
- Providing customer support
- Meeting legal and tax obligations
You may request deletion of your data at any time.
✋6. Your Privacy Rights
Depending on your region (EU, UK, California, etc.), you may have the right to:
✓ Access your personal data
✓ Correct or update your information
✓ Request deletion
✓ Opt out of marketing emails
✓ Request a copy of your data
✓ Withdraw consent
To exercise these rights, email us at support@kibanalife.com
📧7. Marketing Communications
You may receive:
- Product updates
- New arrivals
- Special offers
You can unsubscribe at any time by clicking Unsubscribe in our emails or contacting us.
🍪8. Cookies & Tracking Technologies
We use cookies to:
- Improve website performance
- Remember your preferences
- Analyze visitor behavior
- Show personalized ads
You may disable cookies through your browser settings, though some site features may not function fully.
🛡️9. Data Protection & Security
We implement industry-standard measures to protect your data:
🔐 SSL encryption
💻 Secure servers
👤 Access controls
🔍 Regular security reviews
👶10. Children's Privacy
We do not knowingly collect information from individuals under 16 years of age. If we discover such data, we will delete it immediately.
📝11. Changes to This Privacy Policy
We may update this Privacy Policy when necessary. Changes will be posted on this page with a new "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
📧Email: support@kibanalife.com
📍Address: House No. 1, 2nd floor KH.No. 581/2 village Sultanpur New Delhi -110030
📞Phone: +91 9711414110