📦1. Order Processing

• All orders are processed within 1–2 business days from the date of purchase.
• Orders placed on weekends or public holidays will be processed the next business day.
• Once your order has shipped, you will receive an email confirmation with tracking information.

🚚2. Shipping Methods

📍3. Order Tracking

• Once your order has shipped, you will receive an email with a tracking number and link to track your package in real time.
• If you do not receive a tracking email, please check your spam folder or contact us at support@kibanalife.com

🌍4. Customs, Duties & Taxes (International Orders)

• KIBANA is not responsible for any customs fees, import duties, or taxes charged by your destination country.
• These charges, if applicable, must be paid by the customer.

📮5. Shipping Address Information

• Please ensure your shipping address is correct when placing the order.
• KIBANA is not responsible for packages delivered to incorrectly provided addresses.
• If you need to update your address, contact us within 12 hours of placing the order.

⚠️6. Lost, Damaged, or Stolen Packages

• If your package is marked "delivered" but you have not received it, please contact the courier first.
• For damaged items, contact us within 48 hours of receiving the package with photos of the damage.
• We will assist in filing a claim with the courier and help resolve the issue promptly.

🚫7. Shipping Restrictions

• We do not ship to P.O. boxes in certain countries.
• Some regions may have limited shipping availability. We will notify you if delivery to your location is not possible.